I find this frustrating and I believe Google really doesn’t care any more about its users and you can easily understand this if you spend a few minutes to look at the forum threads at the Google Support Forums ( I will provide you with some links later in this post ). I knew it takes too long to get an answer from Google, but I thought they answer fast at least when your company can be at risk because it’s main income can come from Google Adsense.

I have been an Adsense publisher for more than 5 years and had tens of millions of impressions along with a quite impressive revenue. During this time I haven’t broken the Adsense Terms once and I always contacted them when I wanted to do something that wasn’t specified very clearly in the agreement. Unfortunately they didn’t reply to me every time and I preferred to keep my account safe than risking getting my account disabled, which just happened without any reason.

The past 2 years I’ve contacted Google for about two dozen times for different inquiries, not necessarily related to Adsense, but also to other services including Google News, because I was a publisher. Like you expected, they only replied to a part of my emails and sometimes it took one or two months to get a reply from them. What frustrates me more is that Google is a huge company and definitely affords more employees that can take care of their users and clients needs.

Lately I became very interested about how Google Support works and how do they deal with emails from us, the users and, allow me to say, partners. Because that’s what we are, us, the Adsense publishers. We are Google’s partners and Google is treating us in an outrageous manner. Not only it takes too long until they reply to emails, but sometimes they do not reply at all and when they do, most of the time we receive automated and very vague emails that do not tell us anything. I know Google can’t tell us exactly how they deal with issues and they discover Agreement infringements, but we deserve some respect and a bit more transparency from them.

A very odd stuff that proves Google is really ignorant and doesn’t care about its users happened to me the past week, after my account has been disabled. Instead of receiving an email informing me about the issue and my disabled account, I received one newsletter from them and another reminder email. And please note that my account was disabled, so why would they send me Adsense newsletters ?

You can clearly view in the screenshot below that I received two emails from Adsense on March 23rd and March 25th, while my account was disabled.

On March 28th I found a form to re-send me a policy notification and I filled it in order to find out why I was banned. A day later I received a response from them and they again proved their lack of professionalism. You can see the content of the email below:

Instead of letting me know what happened and send me a clear email, they told me what I already knew, that my account is disabled. And these are the only emails I’ve received from Adsense since my account was disabled.

Now let me prove you that this is not an isolated situation and there are probably thousands or even tens of thousands of people like me who are ignored by Google and their support team. It only takes you a two minute visit on the “Disabled Accounts” section of Google’s Adsense Support Forums to see there are a lot of unsatisfied people who do not get any explanation or any kind of response from the Google team. And no, this isn’t the only section on Google’s Forums where you can see that. Other examples include the Google News Forum, Google Adsense Payments Forum, and more.

I could continue with examples about Google’s ignorance and lack of competence all day, but I will resume to a few more examples: This guy got banned though Adsense didn’t even check his website, this one has been waiting for a reply for more than a month.

Please spread the word and maybe Google will begin treating us in a fair way and stop ignoring us.

By Neil Patel.

2. 6 Things I Learned From Sifting Through 724 Blogger Emails

By Shoemoney.

3. 5 Beginner Blogging Mistakes

Must read if you’re a beginner. By Jonathan Volk.

4. 5 Ways To Network Your Way To Blogging Success

Some networking tips by Steve Roy

Changes aren’t big and it looks really good, in my opinion. Please let me know what do you think about it

P.S. For those who didn’t notice what’s changed, it’s the menu above. Now you can change your username directly from Google.com, log out or change your settings.

(Click for a bigger image)

An interesting post by Shoemoney.

2. Don’t Use Twitter Like a Wet Cracker

Joshu Thomas on some Twitter guidelines.

3. Essential SEO & SEM Tips for 2011 – A Comprehensive Collection

A must read post about SEO & SEM by Alek Jones.

4. The Way I Work: Gary Vaynerchuk

Gary Vaynerchuck tells us how he works.

5. Recommendations for Blog Commenting as a Marketing Strategy

Rand Fishkin writes about blog commenting and you should really read this.

1. 7 Reasons Why Your Blog Isn’t Getting Any Readers

Warner wrote a post that I really agree with.

2. Why Different Web Analytics Report Different Numbers?

I know many people ask this. I get this questions at least once a week, so here’s a great explanation.

3. Case studies: The psychology of penetrating their mind

I really don’t know what to say about this post. Ramit Sethi has some really mind-blowing posts. I recommend you to subscribe to his newsletter.

4. Quora’s Growth Explained By Malcolm Gladwell

I don’t know if you’ve heard about Quora. It’s a Q&A startup who got successful right from the launch in a very competitive niche. You should read this post because it teaches you some stuff about startups.

5. Ten Most STUPID Blogging Mistakes By Beginners

Even if I don’t agree with all of them, it’s a really useful post, especially for beginners.

6. It’s All About Exact Match People!

An excellent post on affiliate marketing by Ian.

7. My 5 Favorite, but Often Ignored, Marketing Tactics

Neil Patel writes about 5 marketing tactics everyone misses. I suggest you read and bookmark this post, because it’s really helpful.

Neil Patel has a very good point about running a business.

2. Duplicate Content: Block, Redirect or Canonical

Seomoz‘s take on duplicate content

3. How I Built a Successful Blog in 8 Months

Oni lets us know how he become a successful blogger in just 8 months.

4. Link Building Mastery: Master The Art of Link Building

Mark Collier wrote a great post on link building.

5. How to Turn $3,000 into $128,000 (Introducing M6 Method)

Corbett Barr wrote about how he turned a $3,000 investment in books into $128,000. This is a must read.

To use it, you just have to click and hold for a second and you’ll se a little popup with sharing options for Twitter, Facebook, Instapaper and Tumblr. If you just head to one option and release the button, then it will share using the page’s title. Otherwise you can head over to one option and still hold the click. This will open a form where you can write another title for whatever you want to share. After that you just need to press enter and you’re done.

Check it out in action and click here to install it.

1. How To Make $100 A Day With Your Own Info Product

Justin Goff wrote a helpful post on how to make $100 a day.

2. What I Learned About Entrepreneurship Through 15 Angel Investments

Just another great post by Neil Patel.

3. How to Arbitrage your way to $1,000+ per month

A good post on arbitrage by Brian Evans.

4. How to Build an Online Business without Creating a Full-Time Job

The title says it all. By Marios Lublinski.

5. How to Maintain Your Integrity as a Blogger Even When Blogging for Money

A post every blogger should read. By Peter Garety.

Just what my title says and the way it looks, I mean keep it simple whatever website you have, because you’ll get the best results and conversion rates. I have always wanted to have simple websites that readers can understand how to use easily and don’t get lost. It’s very important to make your website simple, because not everyone is tech savvy and most of them don’t understand the internet at all.

I have had some very complex websites, with many web 2.0 elements and the results were very bad, so I started thinking seriously about simple websites and the results have improved a lot.

When you first make a websites, you need to think what you need from that website and only focus on the most important things. Don’t place dozens of ads, social buttons and elements on it. Try to keep only the ones that are really worth. I know there are a lot of ad networks there and you can earn more by placing 30 CPM banners on the website, but you will have next to none returning visitors by doing this. Also only a few social networks work for most people, so do your tests and keep 3-5 social buttons. If you have 20 buttons, people won’t waste their time searching for the button they want to share, but if you have 3 ( Facebook, Twitter, StumbleUpon ) then there are a lot of chances that the users has a username on one of those networks and maybe share your post.

There are a lot of reasons you should keep your website simple and I will only list a few:

1. It’s easier for your readers to navigate on it
2. You can make your readers focus on what you want
3. You will have better conversions on the ads that matter the most
4. Most readers will return
5. Link baiting will prove to be more successful, because people like to link to simple websites

Please let me know what you think.

Photo credit

1. 4 Easy Ways to Work Key Phrases into Blog Posts

Elgé Premeau wrote a great guide on keywords. You should really read it.

2. Guest Posting on Top Blogs

Annabel Candy has written guest posts on some of the best blogs out there and she shares her experience with us.

3. 10 (but in Reality 13) Kinds of Peeps I Do NOT Follow on Twitter

Ingrid Abbout wrote 10 reasons why you might not be followed on Twitter.