The production team will review submissions but will not be contacting patients to follow up at this time. Select the message type from the dropdown options based on the topic of your question. Select your provider and office location. As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. You may opt-out of receiving these calls on the "Contact Preferences" page, located under the My Profile tab. Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. This information may include: your. By using Patient Portal, you also consent to all of the terms and conditions described in the Privacy Statement. In these cases we never share your information unless you give us written permission: For questions on those practices, please consult your healthcare provider/institution, All other Portal support requests (e.g. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. By accessing or using Patient Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version. trouble logging in, password assistance, access to family members information etc.) When you register for the Portal, we may ask you to provide demographic information including, but not limited to, the following: First name, Last name, date of birth, gender, email address, and phone number(s). Explore apps and services that integrate with our solutions to optimize workflows and practice experience. You may have access to view information for family members or others you care for if their provider is enabled for the athenaPatient app. By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. The Athena Health Patient Portal is an online resource for patients and their families, offering educational material and communication tools about their health. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. Just look for the Patient Portal link and click on it to be taken to the Patient Portal welcome page. You have the option at any time to revert back to receiving your patient balance statements as paper statements sent to you via U.S. Mail. This will bring up a list of all the test results you have received. We typically use or share your health information in the following ways. Here are answers to some frequently asked questions to help you get started. Only test results which are considered appropriate for release will be accessible through the Patient Portal. For the best experience when using our site, please update to the latest version. You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from your health care provider/ our Clients; We are complying with laws or responding to lawful requests and legal process or responding in an emergency situation; We believe it is necessary to protect our rights and the security of our Portal, or the rights of our customers or partners, or to avoid liability or violations of the law; or. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. If such messages are made part of your permanent medical record, they will be accessible to our current and future staff members who are involved with your care. While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. We will not use or share your information other than as described here unless you tell us we can in writing. We may also share your information when needed to lessen a serious and imminent threat to health or safety. We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. If you have already started checking in but havent finished, you will see a button on the appointment card labeled, The first way to send a message is to navigate to your, The second way to send a message is to click on an existing message in either your Inbox or Sent tab views. Why doesn't anything happen when I click "View Detail" or "View Receipt?". Registered Patients; Doctors etc. Those Clients include medical groups, practices, hospitals, health systems, and physicians, specialists and staff; We may share your information with third parties that you consent to or direct us to send/receive information to/from; We may share your information with our third party vendors, consultants, agents, and other service providers with whom we contract as a Business Associates under HIPAA to help us provide or improve the Portal. By using Patient Portal, you also consent to all of the terms and conditions described in the Privacy Statement. Change your password immediately by completing one of the following options: Please contact your provider's office to register or to verify your information. Let us know in writing if you change your mind. The Practice Entities have no control over the security or privacy practices of these external websites. You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. Please notify us immediately if you believe the security of your Portal account may have been compromised. The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. You have the option at any time to revert back to receiving your patient balance statements as paper statements sent to you via U.S. Mail. You can complain if you feel we have violated your rights by contacting us using the information on page 1. This is because all messages that you send and receive in the Patient Portal are part of your medical record. Feel prepared from day one with personalized assistance and live support. We reserve the right in the future to charge a fee for the use of Patient Portal. Please try again in a few moments.? In order to use the Portal, you must have an account with a healthcare provider who uses athenahealth's software (Services). To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. Deliver quality care more easily with support that lets you focus on your patients. We expect to make athenaPatient available to more athenahealth customers and their patients in the coming months. Get expert help improving clinical and administrative workflows and your organizations overall performance. We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). For current customers with athenaNet issues or who are seeking support. The Portal is not intended for use by anyone outside of the United States. Maximize your revenue by collecting more of what youre owed, faster. Patient Portal is a communication service offered as a convenience to our patients. See how we work together to solve healthcares biggest challenges. We may also share your information when needed to lessen a serious and imminent threat to health or safety. Please check periodically for updates. You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. http://www.adobe.com/products/acrobat/readstep2.html, Get a copy of your paper or electronic medical record, Correct your paper or electronic medical record, Get a list of those with whom we've shared your information, File a complaint if you believe your privacy rights have been violated, Tell family and friends about your condition, Market our services and sell your information, Help with public health and safety issues, Respond to organ and tissue donation requests, Work with a medical examiner or funeral director, Address workers' compensation, law enforcement, and other government requests, www.hhs.gov/ocr/privacy/hipaa/complaints/, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html, https://myidentity.platform.athenahealth.com/static/help/terms.html, https://myidentity.platform.athenahealth.com/static/help/privacy.html. You understand that Patient Portal provides you with online access to some clinical information about you. What are the minimum requirements for my mobile devices Operating System to be able to support the athenaPatient app? On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT. It is your responsibility to login to your Patient Portal account and read the messages promptly. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. However, we are working on adding more features to the app soon. Please try again later. Example: A doctor treating you for an injury asks another doctor about your overall health condition. trouble logging in, password assistance, access to family members information etc.) Here, you will see a list of all the Patient Portals you have access to. We can share health information about you with organ procurement organizations. Why doesn't anything happen when I click on a medical form? How do I view messages and/or responses from my provider? We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. For questions on those practices, please consult your healthcare provider/institution. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. Were located at 311 Aresenal Street, Watertown MA 02472. Indicate your contact preferences for different types of notifications. If your healthcare provider uses athenahealth products, there are a few ways you can create an account with us to access your Patient Portal. When you click the. The Portal does not respond to web browsers' Do Not Track signals. We are not required to agree to your request, and we may say "no" if it would affect your care. The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). One connection at a time. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. The feedback form is an opportunity for you to share feedback on your experience with the athenaPatient app with our development team. It is your responsibility to monitor these messages. Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. We will make sure the person has this authority and can act for you before we take any action. We secure your personal information from unauthorized access, use or disclosure. Extend athenaOne with differentiated apps, exchange clinical data across systems, and effortlessly explore clinical and financial data. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. We are allowed or required to share your information in other ways . Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. Ive logged into athenaPatient, but it says my provider isnt supported yet. Dial 911 in the case of a medical emergency. Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. We must follow the duties and privacy practices described in this notice and give you a copy of it. . Any questions, complaints, or claims related to any product should be directed to the appropriate third party. You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. We are committed to protecting the privacy of the information you send and receive through Patient Portal, and will only collect and use such information as permitted under the Patient Portal Privacy Statement, which can be found online within Patient Portal. Join us in creating healthier futures for us all. You may request a Patient Portal account for yourself. Give clinicians and patients the support they're looking for with streamlined, flexible experiences that work the way they do. We will say "yes" to all reasonable requests. The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities.