Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. But I have successfully created this service console in my playground. If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. I learned so much doing it. Ensure Agents have access to Knowledge when viewing a Case". When you start a create a new report, simply click to start with a clean screen. By clicking Sign up for GitHub, you agree to our terms of service and What other fields do you need to add? If the action is missing from the page layout, it will not show up as an option in the feed. I am not intending to give out the answers, just a little bit of a nudge. :) I'd reconsider that time trigger. Help with Superbadge Service Cloud Specialist step 4. Thanks so much for responding. hi Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. "I have created the Entitlement Process named "Cirrus Support Process" twice now. Ensure the Case Reason and Type Analysis report format is SUMMARY. With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. I am also having exactly same issue, I logged in as Ada and can see knowledge article, but while checking the challenge it keep sayingWe can't find that Case Agents have access to Knowledge. This comment has been removed by the author. Goodness! Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. Good! (The badge is all click, no code.) Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. This is my journey- a normal kid by day- a Trailhead explorer by night. I have tried a thousand times with all variationsand the same error keeps coming up. Thanks, Michal. Thank you very much for such an interesting post. I have created and recreated the Cloud Technical Team support process more times than I can count. and me too!! You, my amazing reader, get more than tips for a Salesforce Superbadge. Youll need to enable this whole feature before you start I wont give away what its called! Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. Below are tips and gotchas for each report / dashboard. Hello. Below are tips and gotchas for each report / dashboard. Even clicked edit and save for the profile after changing console settings. This kind of information is very useful, but I liked this article very much, if you also want some new information related to Covid 19, then you can visit here.1. Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. I have read every message I can find and have double and triple checked everything I can think of. (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. Hi Baby, On Challenge 2 - was i wrong to create a new picklist field and call it "Case Stages" and drop it on the Case Information Page Name? Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. I am glad that you figured it out. There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. Ensure Agents have access to Knowledge when viewing a Case". Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. Hi All,Im struggling to complete challege 6. Do share more like this. We can't find a field called 'Question Long Text Area'. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. Configure a named credential and remote site according to the specifications outlined in the business requirements. For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . Can you help how to revert it back and to see Closed status field. Hi I am stuck in challenge 6. I'm whole again. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. I dont see any check box under layout properties of Knowledge. Think carefully about the language it talks about pushing cases UP and pushing cases TO. I have cloned the Salesforce "Standard Platform user" profie!Is it correct? Also, I've included Entitlements in the console. Does this help? "I named the process :"Cloud Technical Team" !Not sure what is going on .. Don't be worried if you are updating several page layouts plus the console app. "I've read through the other comments with folks in the same boat and have tried to check all of those things first. Are you using a Dev org or a playground generate from Trailhead? Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. Keep working, great job i believe you should like my post home care specialists. It has to be so simple. i could pass the challenge, so great to have some experts available like you! Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. Any advice?Thanks in advance! As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". Thanks for your time! Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. Change the labels for Case and Product To Maintenance Request and Equipment respectively. Ensure you group report results correctly. I'll keep checking if I missed anything. here is the complete guide for designers that will increase your knowledge. ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Right now he' taking a nap.so I'm off to edit some reports! Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. If you can not, I'd look around at permissions. The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. Tonight's challenge involves the creation of two processes. Could you suggest how to troubleshoot it ? Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. I have to double check the directions, but I believe that you just have to add a few values. I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. I removed those and then the trailheadapproval was there. And I've included milestone tracker in the page layout. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. took me 2 hours to undersand that, and without your comment I could have been there forever!! It's a picklist. Did you check the values? How would you enable people to select cases from an organised list? I'd just give it 24 hours then recheck the challenge. Nice and informative blog! Ensure you group report results correctly. I am not sure whether its correct or not. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! I used a new trailhead playground created exclusively for the service cloud badge. @adityavarma chekuri try to name the support process only "Cloud Technical Team". +12,700 Points +300 points. Your help is needed! Hello, I passed the first challenge but i still have a question. I also ran into this after copy pasting the API Name out of the error message. When I made mistakes, I simply reverted to the last saved version. . Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Finally I have enabled only: Enable email-to-case, Enable html email, Set Case source to Email, Enable On-demand Service (over email: Bounce and unauthorized sender action : discard message). Save & Activate.That helped me clear that error. Is knowledge set up correctly on the page layout? Take a break, grab a snack, and watch this video. Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Something a little odd- Have you added the chatter feed/publisher to the layout? When you start a create a new report, simply click to start with a clean screen. The key word is "rename." You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! Some changes are done at Challenge 2. Click on the category and note the "group unique name" - verify that it is Billing_Topics. I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. Dont know what was the issue in playground I was using but I created a new one and did all steps again and it worked, I completed the Superbadge Successfully. advanced apex specialist superbadge solution. read more, Youre going to think Im totally pathetic for writing about this!!! Tags It is reason i m getting this error. Are you sure you want "email to case"? Hi there,I am struglling with sataus update within a macro. :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. Tonight's challenge involves the creation of two processes. If you have additional questions, please give us a call and reference case {!Case.CaseNumber}. Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. I'm working on the Service Cloud super badge and the error below is driving me nuts! Start in setup. After editing the service console, you might have to edit the new profiles. 3. but i don't know what is next step? Couldn't figure out where I go wrong.. What profile did you clone to create Cloud Team Billing Support? Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. It is very attractive and impressive. Did it help? please help. Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. I was able to work out a solution, I will outline it below. I am getting mad over this error now. Thanks a lot in advance. Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. For example, Basic vs Premier support. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. :), I am unable to solve this. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. Did you start with a clone of the correct profile? I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. Yes, routing address: routing name (cloudy Email Routing), Case owner (Basic case organizer), email address (my email address), Verification (Verified).Do I need to change something in the support settings? These have different SLA milestones an agent has to hit its the same in this section. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Create the Cloudy Technical Team support process! January 07, 2019. donut! Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. For those of you who know me, you probably know that Im lucky enough to have a job that. 1 is checked that should not be checked. Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! Making dinner for Mom! Its awesome once its all working. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. Please help. Checkboxes: Missing 3 that should be checked. Test it first by using real email addresses before you hit that button! Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU. Thank you SO MUCH. Wait 24 hours then re-create the process. Sign in For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". Sorry . But trailhead gives an error message back. Thank you! You do not need an overflow assignee, but you will need two queues. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. "Wrong Queue" is not a queue. No. I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. Service Cloud Specialist Superbadge Challenge 2 QuestionI have followed the exact process but I am facing the below error. Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Would you like to share some details of your current configuration? This thing is just hosed and I'm only on #2. Very helpful, thanks for the information! I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. I am stuck on challenge 5. hours of inactivity vs hours of being created. The macro itself is working fine. Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. I'm sure it's something little! I'm chasing my own tail. i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. Have you set up the "wrong queue" status?Reference this module--> https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. Does somebody have a thought? sportsbet korsan taksi hacklink sportsbet vbet taksi hacklink vbet mrbahis, Book your first outdoor furniture in UK, Visit: rattan garden furniture, slot sitelerikralbet betpark tipobet mobil deme bahisbetmatik kibris bahis siteleri poker siteleri bonus veren siteler4GT, This afternoon, I added a genius wig in an attempt to look a little older and more experienced. Telecom Billing System2. A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. Also, my email-to-case and email on demand are checked. Found my mistake (apart from taking it too literally). Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. What can I attach to help diagnose what I am still missing? Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. All reactions. If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. Intermediate case users can access both lists of cases. Open a Case in the service console.2. I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. Review the steps to rename the console to 'Cloud Support Service Console'. Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. I was convinced I was missing something and racked my brains over it. Billing Topics (Billing_Topics) with Payments and Reimbursements. And it's a little trickybut you can find out if you google it:). 79, Section 3, New Taipei Blvd., Xinzhuang District, New Taipei City, Taiwan, 242032 +886 2 8522 9980. I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! Install the unmanaged package from the prework if you haven't already. It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. thing I could be missing?Thanks in advance! No. Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. If easier, feel free to email me some screenshots- [email protected]. Review the steps to create the 'Cloud Technical Team Support Process'.". Alas, fingers crossed for the next challenges. Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. Review Superbadge Challenge Help for information about the Salesforce Certification Program information and Superbadge Code of Conduct. You, my amazing reader, get more than tips for a Salesforce Superbadge. (Hint- The name of the component is not "entitlements"). Something is blocking the challenge checker from fully running. You will need it. THANK YOU! The worst error! Use another way to specify capacity for the routing configurations. I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3. May 20, 2021; kate taylor jersey channel islands; someone accused me of scratching their car; Intel System Validation Engineer Interview Questions, Section 215 Madison Square Garden, Fedex Routes For Sale Pa, Newport Victoria Crime, Michigan Court Ori Numbers, Biology: The Dynamics Of Life Pdf, . Rated Accounts by State The record count for state and account rating are automatically added. (jealous? The challenge says "add the option for agents to compose emails within the console while looking at a case". Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Stuck on Superbadge Apex Specialist Step 1? Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? Processes. Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template.
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