I purchased a ticket in February for a concert for over $800. "I certainly urge the to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said.StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. It also noted that its ability to open discussions with Viagogo has been a part of the decision. How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? This is the most crooked company I've ever dealt with. In 14 states, including California, Florida, New Jersey and New York, local laws forced StubHub and other resellers to provide cash refunds. The policy once promised a full refund for canceled events but now only offers a coupon worth 120% of an original order. Its my first and last time using this site. No where did it say there is 15% charge. Hopefully the credit card company will stand up for me. From that StubHub wallet page you can request a refund instead of keeping the credit. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. It is at StubHub's discretion to give you a voucher for a future event or credit you with a rain check instead of giving you a direct refund to make up for you not receiving the tickets you made a valid purchase for in a timely manner. I agree. We appreciate your patience. This will be reported to the BBB and any other place I can provide this borderline illegal activity to. We were going just to see one of them. Just bought tickets. After the show I looked on the theatre's website, then Ticketmaster, then 2 other companies ALL of which marked the seats I bought as obstructed. Tons of others with stub hub purchases were going through the same thing. Is there any way I can confirm that my Stubhub QR codes are still good? We waited two hours until they decided to open the door again. This comes as the UKs Competition and Markets Authority (CMA) confirmed last month it proposes to accept a series of promises from the companies, which would include selling off all of StubHubs business outside North America. It does not store any personal data. At this point, this transaction constitutes fraud. This needs to be refundable (and not just replacement tickets of same price as I will get seats I do not want). They sold me 2 non-existing tickets and even admitted it by email. Called for a refund and they won't give me one and the manager hung up on me. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. OK, I think this show has been rescheduled to September 7, 2022. Called back for refund. UPS delivered my tickets, but now I can't find them. Been on the phone for hours wasted my whole day. Keep asking to speak to someone higher! DO NOT BUY FROM THIS COMPANY! They could not refund me nor give me the seats I wanted. We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. At the same time, buyers expect immediate refunds. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. I would advise taking this route to get resolution from StubHub. Costco Gas Station Hours: Find the Best Time to Fuel Up, Online Retailers and Stores That Sell Authentic Louis Vuitton Products, ALDI Hours Opening Time to Closing Hours, Every Detail Here. So is Amazon, but they can cancel orders and issue refunds. Due to the exceptional circumstances the music and sports industries are currently facing, some refunds may take a little longer than normal to process, StubHub continued. They explained to us the person who registered the wristband could show up to the event and claim they lost it. In a settlement announced Wednesday, StubHub has agreed to honor the FanProtect Guarantee, as well as disclose any future modification to its refund policies and promptly process refund. F**ked up situation. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit.Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. I'm really disappointed by Stubhubs customer service and that they don't have a Order Cancellation or Refund Policy on their website. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. Wrong seats. Never got my refund from grizzmas July 31st 2021. This cookie is used to recognize the visitors using live chat at different times inorder to optimize the chat-box functionality. StubHub said: The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company all contributed to StubHubs decision to make this move now.. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. "I finally got a supervisor on the line and he said 'No. I am beyond angry and disappointed. We also use third-party cookies that help us analyze and understand how you use this website. Putting the money back in StubHub's money-back guarantee. StubHub has updated it's refund policy for canceled events, previously you'd receive a full refund. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? Our policy change may have come as a surprise to people. On Friday, news broke that the full-refund option would no longer be available for StubHub ticketholders. If StubHub asks you to return the tickets you receive, please follow the instructions the company gives you. FRACK! On Feb. 26, StubHub's general counsel was hailing the company's . The FanProtect Guarantee is StubHub return policy. I want to know what the point of the "protection plan" is that they have? They only let a few more people in until they actually closed all the doors. Bonnie cancelled. I personally don't mind companies offering this as an option, but the option of a full refund as per the terms when they purchased the ticket should also be . Unless they change their cancellation policy and stop selling double-sold tickets, don't ever deal with these crooks. Checked my status for my refund on two events. THAT WAS THE ONLY OPTION GIVEN TO THEM, EVEN THOUGH BOTH EVENTS -- THE BON JOVI TOUR AND LES MI S DATES IN BOSTON WERE OFFICIALLY CANCELED. Following backlash from customers, the ticketing company responded in a statement this week. They take your money for tickets they don't even have yet and promise to deliver the day before the show - in my case 6 months away! Terrible Service! As pointed out by @don_shano, this is. These people are entitled to their money back. If Adele ends up cancelling you will get a refund. Is Beyonces Tour Another Dynamic Ticket Price Mess? These tickets were not purchased with a coupon. After the switch, you will enter the email address you use to access the community in order to reset your password. NEVER AGAIN will I use STUBHUB. View StubHub Refund Policy. I hope we can get refunded. I would like my money back due to a postpond concert hours before the concert. They had me wait 3 hours to tell me to go scratch. In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. We were so excited to go together and experience this momentous event! These cookies will be stored in your browser only with your consent. I am quite dissappointed. StubHub is taking a lot heat over the policy. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. I am really disappointed that stub hub doesn't allow returns within 72 hours like ticketmaster, I will definitely not be using stub hub again. Its really not fair to people whom purchased on this platform. UNDER STATE LAW, IT IS ACTUALLY ILLEGAL TO FAIL TO HONOR ANY PROMISES MADE IN CONNECTION WITH THE RETURN POLICY OR TO MISREPRESENT IT. I ordered tickets from StubHub in March I am contacting the Better Business Bureau I cannot believe that it is August and you have not refunded my money for our canceled concert this is a complete scam, Cannot get my money until the event happens, you guys were paid twice why not give me a refund my tickets are sold? 4.6.2020. Stubhub is assuming that I will want to attend another event some time in the future and that they can hold my money until then. Who should shoulder those cancellation costs? Said cancellation was glitch. BUT BY THE END OF MARCH, REFUNDS WERE SUDDENLY GONE. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. Outside of the US and Canada, fans are defaulted to a refund. Wrong seats. To not refund money in a time when money is so tight is despicable & taking advantage of the situation pic.twitter.com/tRhJiJdRKS, omnipotent ondansetron (@PA_Sertraline) March 27, 2020, I will be looking to join the class action lawsuit that will be coming if I dont get a refund. Hotels Using NFTs to Create a StubHub for Lodging Reservations - WSJ. So much for the 100% guarantee. Never received email to retrieve tickets, had to purchase tickets throughprimaty vendor, not a third party vendor. ""Pretty unfair, almost unethical on their part," Brown said.Massachusetts has clear rules on returns and refunds. You can get a refund from StubHub by calling their customer service line. StubHub reponse, 20% off my NEXT purchase which will be never from these crooks. I simply do not understand how this can happen. I have waited 18 months for The Rolling Stones to actually play and the drummer just died and they still haven't cancelled it so I can receive a refund and I cannot attend due to kidney transplant. I sold two tickets on StubHub and only received payment for one. Spent $314 for daughter and friend to see Harry Styles. We were not the only ones. Will I be able to get a refund . "I certainly urge the [Attorney General] to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit. follow the steps below. DO NOT let Stub Hub take advantage of you! This is the worst service I have ever are ticketes but are tickets were NO good. A StubHub employee via phone assisted in returning the ticket to my account. >> I CERTAINLY URGE THE A.G. TO GET INVOLVED. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. Please help me. i have tried to call several times but have been on hold >3 hours on 2 occasions. When I received the tickets it is stamped on them in large lettersStudent ID required! Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. NOPE. They assured me that the event I was trying to go to was popular and that I had a high chance of reselling but the most they would be able to for me was waive the sellers fee. All of our tickets were void, fakes, frauds. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. A UNETHICAL ON THEIR PART. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. Have you made a mistake by purchasing an excessive number of tickets? What are you going to do to help your customers? I was able to receive a refund but we all know that does not help. You agree to provide StubHub with your Social Security Number or other tax identification number if necessary for StubHub to provide (without notice to You) information to the relevant tax authorities related to payments you receive from us and further authorize StubHub to release that information to the relevant tax authorities. The original purchase has aged off my account history. StubHub just took my name the last 4 digits of the card number, my email and the transaction date and said someone will email me about a refund no case number or and instructions about the process or time frame. It . I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. I purchased two tickets listed on site. We made the long trek to the venue, spent some money on merchandise, drinks/food and then found out that the artist we were there to see was a no show. Im sensing a nice class action lawsuit coming your way. Read this advice or complain & cry later on.. 3 hour wait on the phone, said they would call me back within 1-2 hrs - still waiting it's been over 2hrs now. 01-24-2022 11:26 AM. Contracts are contracts. However you may visit Settings to provide a controlled consent. STUBHUB CHANGED ITS FINE ON MARCH 25, OFFERING MOST CUSTOMERS JUST A CREDIT. Last Updated on June 24, 2020 by Dave Clark Also disputing a charge that you made is fraud. Announcements have been made but, a plan of action has not been put into play quite yet. Yes the Stubhub policy is to only give refunds if an event is cancelled. I am returning the tickets to the seller listed on the return label and filing a credit card dispute. This cookie is set by GDPR Cookie Consent plugin. You will enter your community username and new password and done! Also, awfully bold of them to assume I would want to purchase through them again. I believe this is UNFAIR PRACTICE on StubHubs end and that customers should been given a reasonable amount of time to cancel an order especially if it's for a large amount of money. Where Can You Use Your Macys Credit Card? I purchased tickets at the very last minute and got amazing seats. I would like to receive a refund. COMPANIES CAN HAVE ANY POLICY THEY CHOOSE, BUT IT MUST BE DISCLOSED AND CANNOT BE ALTERED AFTER A TRANSACTION. STATE LAW SAYS IT IS A DECEPTIVE TRADE PRACTICE "TO FAIL TO PERFORM ANY PROMISES MADE TO A BUYER IN CONNECTION WITH THE REFUND." How to get your StubHub refund Colorado consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at 866-788-2482 or the. If my ticket was valid I WOULD HAVE USED IT. Ticketmaster seems like the way to go, cheaper prices, better return policy, easier to navigate, and overall a much better site. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. I'm upset at this it's fraud, Just want your attention. Looking at other feedbacks from customers it's clear that I'm not the only one with this frustration and concern!!. I called them within minutes to change the seats and they basically said I'm stuck with those seats. Very disappointed. Never again will I use StubHub! Copyright 2023 Xperiology. Never Again. They were for the correct date and time ? i have attached the information from the venue. Stubhub knows it's a lie, but they don't bother to let people know their tickets are not the same as the ones you could get from the event holder. i am not interested in a credit that expires so therefore am requesting my full refund. This is an essential cookie for the website live chat box to function properly. My understanding is that actually money paid to a business cannot "expire", even if it is in a credit. The tickets are wrong ones worth $148 each!! "A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. This website uses cookies to improve your experience while you navigate through the website. to see the game on TV? At the event, tickets were discovered to be invalid. Analytical cookies are used to understand how visitors interact with the website. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Fans outside of North America are defaulted to a refund. Too many other competitors out there doing it differently. Following backlash from customers, the ticketing company responded in a statement this week. This cookie is used for the website live chat box to function properly. No where does it state that you needed to be a student at the school to use these. They told me their tech would review it. We greatly appreciate our communitys patience and understanding during this extraordinary time., Last Updated on April 1, 2020 by Olivia Perreault. Each alleges the ticket company changed its refund policy without notifying fans after the pandemic started. You aren't supposed to dispute charges because you changed your mind. As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. When I have sold in the past, I have had to successfully upload PDF copies of tickets before listing. I received a resolution from StubHub quickly after I filed a complaint with the Better Bureau. Stub hub is asking me for "proof of transfer" when Wells Fargo never gave me the option to transfer these tickets. The Hollywood Reporter is a part of Penske Media Corporation. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. Stubhub does not accept returns. Tickets havent even been issued yet soowhere is my $$, Kelly Kay (@nygatoralumni) March 31, 2020. Dave Clark. Steve Brown #TheTwoSteves (@therealdesert) April 1, 2020. This cookie is set by GDPR Cookie Consent plugin. StubHub "originally offered Final Four buyers the option of receiving a full refund or receiving a credit worth 120% of the purchase price to use on future orders," but the company last week "changed its refund policy amid the widespread cancellations of events, making the 120% credit the only option except in jurisdictions where laws . We will process the refund to your original payment method within 5 days. No money back, no excuse as they claim this is the seller fault who mixed the tickets.. My 500 USD are already there for 1 month. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. I opted to wait and try with my credit card company to see what options I had to cancel that transaction. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. This all happened within an hour after the person bought them. Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia.
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