Our distributed workforce of highly motivated independent contractor agents is driven to deliver the best possible level of service with every call. Connect contractors to affordable commercial insurances. Live Nation currently has about 15,000 internal employees using some 250-plus applications. Okta offered exactly what Live Nation needed. Customers sometimes need to speak with a live agent. Actual earnings may vary depending on client opportunity and support required. Creatively solving problems. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing. Gift Matching You can also manage cookies in your browser settings. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Our Offices. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. After all, says Myers, Okta is arguably the most successful application weve ever deployed. This is critical, says Huckabay. Worker reviews of LiveOps fall into two categories people who love it for the flexibility; and people who hate it for the lack of reliable pay. Forgot password? Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. Password Remember me Or, sign in using: Users verify their identity by . The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Apply now and a member of our team will work quickly to review your application and provide next steps. For a fast-growing company like Live Nation, streamlined, secure onboarding is critical. Have additional questions about applying? Implementing Okta enabled efficient use of communications and collaboration tools that are crucial to a global workforce accustomed to working anywhere, anytime, on any device. Scale your processes and free up resources by outsourcing administrative operations with Liveops agents. Innovate without compromise with Customer Identity Cloud. Its important we stay current with technology and provide our employees with the best tools in order to deliver on our mission to produce music, sell tickets and do sponsorships.. Suite 390. Theres just so much built into the software that provides the firewalls needed to help ensure compliance. Go Further; Marketplace. Mobile first. Passwordless. . You can actually enable a person to get to an application through the Okta platform. Earning potential. Client opportunities may have additional requirements, including expanded client-specific certification. Its all part of keeping Live Nation at the forefront of cutting-edge technologyand Okta will be a part of that journey, every step of the way. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. With Liveops' VirtualFlex platform, you don't pay for brick-and-mortar overhead. Flexibility. Onboarding is also simpler: new employees now receive login credentials and access to all the tools they need on their first day on the job. Since you are self-employed, you are in control of your profits and losses. Its a huge, huge advantage for us, says Myers. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. 100% Employer Paid Life Insurance Disability Plans Charitable Giving. Forgot password? You can also manage cookies in your browser settings. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. On the first of January, you wake up feeling Now, that was a shocker. Marjorie didnt anticipate being named Liveops 2022 agent of the year. If you have not created a ticket yet then you would need to register or create a new ticket to begin. Support. But we were just relentless, and in one year we moved all of our workloads to the cloud. Outspoken. Operating System: Must be one of the following: Browser: Google Chrome (latest version) or Internet Explorer 11, Monitor: Capable of displaying at least 1024 X 768 pixels. Login. GROW YOUR BUSINESS Earning potential. Build a thriving work-at-home business providing remote customer service for top brands. Liveops SWA Array Overview This app integration supports Single Sign-On. Love the flexibility of the jobs, but wish training was paid. Remember me. Whats it like to be self-employed and provide virtual contact center services? It means there are no open holes in our infrastructure., The IT team is no longer occupied with maintaining servers, running data centers, or answering endless password reset questions. Sign an Independent Contractor Agreement. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. Live Nations 15,000 global employees produce thousands of concerts and festivals and facilitate sales of half a billion event tickets each year. They don't promise a set rate of pay, but maintain that most companies pay 25 - 45 cents per minute but only when the representative is online. No ones done this, Huckabay says. Unfortunately they dont pay a minimum per hour like other companies. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. Look in your Okta Welcome/Activation email (If you received one during your company's onboarding process). Learn about Liveops Enterprise Solutions Click Here . Managing multiple systems, programs, and screens simultaneously. Support. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. You don't necessarily have calls every . Login to track your existing support requests. Get Directions Health, Dental & Vision. The amount of paper eliminated alone was a huge benefit. And unlike other potential identity management solutions, Okta could meet Live Nations 100% cloud mandate. I enjoy the bonuses and pay, the scheduling of my hours when I want to work and how much I want to or how little I want. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. In todays day and age of misclassification lawsuits, youve got to make sure youre crossing your ts and dotting your is; and Openforce helps us do that every single day. Remote work is undeniably popular and LiveOps offers that. 401 (k) (Traditional and Roth) Employer Matching Opportunity Time Off. Learn about Liveops Enterprise Solutions Click Here . Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. Liveops employees can directly contribute to the success of students journeys through college into . We use cookies to improve your experience on our website. Oktas Single Sign-On and network of pre-built integrations were more advanced and easier to use than those of any other provider. Okta offered Live Nation the ability to streamline access to all of its apps and tools, facilitate remote and mobile work, and simplify onboarding. Want to become a Liveops agent? Liveops: Flexibility. Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 Scottsdale, AZ 85257. Main hustle or side gig its all up to you. Okta had a truly cloud-based solution with lots of built-in integrations, and it almost seemed too good to be true., But it was true. Keep in mind, the more you service, the higher your earning potential! Use your email address or username and password to sign into your WebCE learning center account. Earning potential. Secure your consumer and SaaS apps, while creating optimized digital experiences. LiveOps Review: LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. If agents are expected to honor a certain numbers of commits then LiveOps responsibility should be to ensure that there is a steady call flow., Larry Ludwig may well be the poster child for why people recommend blogging as a side hustle. Attack Protection. If youre anything like me, the beginning of a new year arrives with a sense of personal relief and renewal. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Be a superhero sales agent with great earning potential. You dont have to do anything else.. To accept cookies continue browsing as normal. Now we can focus on making sure IT is partnered with the business in everything they do.. The more investment you make in yourself, the greater the reward. Were now out of the back room and working with the business to add direct value, Huckabay says. The cons are being able to work in your own home. We didn't have to put in cumbersome infrastructure, and we were up and running with Okta in a matter of days. Please update your browser to the latest version on or before July 31, 2020. By giving agents the autonomy of being independent contractors, Liveops attracts and retains a flexible, nationwide network of experienced, reliable and motivated agents. But Live Nation is also a leader in the technology sphere, having recently moved its operations entirely to the cloud. Support staff employees are great and work hard to keep us busy and motivated. Learn more about how Liveops virtual contact center solutions can scale your business.. Let's Connect . Best of Antivirus Software. Agent Login Username / Email Forgot password? I wish there was some type of base pay. No problem. ; The user selects the Duo Security option. Liveops Nation Login. Live Nation rebranded Okta as Backstage Pass and rolled it out to its entire workforce within four months. Ditch the paperwork and endless manual tasks. about the agent experience and application. See Capabilities for more details. And, no calls equals no pay. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. Easily connect Okta with LiveOps On-Demand Contact Center or use any of our other 7,400+ pre-built integrations. Developer Center. Thats up to you. Authentication (SSO) API Event Hooks Inbound Federation Inline Hooks Outbound Federation RADIUS SAML Workflow Templates Workflows Connectors SWA OIDC Over 100 million people rely on Okta to connect to apps inside and outside of their organization knowing that their credentials are protected by robust security protocols. Liveops exists to improve people's lives, and . Scottsdale (headquarters) 1365 N. Scottsdale Rd. This means you can choose when, where, and how often to work! Live Nation saw an opportunity to increase employee productivity by streamlining access to their applications globaly. Existing Duo Security enrollments. Okta goes so much further than other providers, Huckabay says. To find out more, read our Privacy Policy and Cookie Policy. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. The integrations looked complex. It was as simple as they said, adds Myers. Or, if, No college? Assist customers with orders, questions, and returns. I like feeling like Im helping people all from the comfort of home. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organizations needs. Login to track your existing support requests. The agent community comes together regularly for regional Roadshows, "coffee talk" sessions and fun social media . We understand the complex nature of managing independent contractors. Openforce simplifies your contractor management processes by providing a single platform solution. People start, they have great tools, they have great equipment, and they know what they're supposed to be doing. Cons are having to provide your own equipment. To have an identity management solution that wasn't cloud-based really wouldn't work for us. (No background noise, such as kids, barking dogs, traffic, doorbells, TVs, radios, etc. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. As part of this tech-first philosophy, Huckabay began a ground-breaking initiative four years ago he called zero servers: Live Nation would move 100% to the cloud. Hundreds of enterprises have trusted Liveops to improve their customer experience by leveraging our VirtualFlex platform that includes exceptional talent, award-winning distance learning platforms and top-ranking security standards. Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. We don't have to have IT going in and setting things up; the employees are put in the right groups and access is given to them on Day One., Just as importantly, Okta plays an important role securing and automating offboarding. All rights reserved. As a lot of people in the company say: it just works. The world's largest organizations trust the Okta Browser Plugin to protect their people's passwords and securely log them in to their business and personal apps. Be the customer care voice of top brands, providing best-in-class service. It had to work on any device, including mobile phones, and it had to be entirely cloud-based. Functionality Add this integration to enable authentication and provisioning capabilities. Its a huge volume of work, and thats why Live Nation provides its people with best of breed collaboration, communication, and productivity tools. Our well-known clients are seeking Independent Contractors to provide virtual services to their customers across a variety of industries including Are you a Licensed Insurance Agent looking for a flexible opportunity? If you choose to contract with Liveops to provide virtual contact center services, youll join a network of other self-employed individuals or business owners, and have access to a variety of client programs and opportunities. Reach out to us. About Liveops Employee benefits & perks. They appreciate the price (there is a free option also), ease of install, usability, and the option to schedule checks and provide detailed reports. Copyright 2023 Okta. Submit an application for an available virtual contact center opportunity. To accept cookies continue browsing as normal. FLEXIBILITY AT SCALE. Community. Login - LiveOps Inc. Cons. Organizations. Please review the Liveops basic technology requirements by clicking here, Learn about Liveops Enterprise Solutions Click Here . If the last few years have taught us anything, its that VirtualFlex is a critical element for navigating the unknown, attracting the right talent at the right time. Onboarding employees has become much more efficient. Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. Status. A single portal that simplifies access and boosts productivity, Improved security posture with strong authentication and simplified user access, Reduced maintenance and infrastructure costs with cloud-based solutions, Efficient, fast onboarding of new employees, Facilitates communication and collaboration throughout the global workforce. Although I would work four hours a day I would be in training or zoom classes for another two to three hours. Your customers deserve the best at every touchpoint. Build a thriving work-at-home business providing customer service for top brands across a number of different industries. Username or Email Password. As a self-employed independent contractor, you are in control of how much time you devote to your business, how you operate your business and the amount of profit or loss you derive. It changed what we focus on as IT, he says. which is why weve been helping companies like yours for over 20 years. Nonetheless, we suggest you check out Boldly, which hires virtual assistants and customer service representatives. Consider holiday gift experiences. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. You can also manage cookies in your browser settings. Independent Contractor management. Submit an application for an available virtual contact center opportunity. Okta enables our employees to get to their applications wherever they are and enables a mobile workforce., Once Live Nation decided to implement Okta as its identity solution, the company was able to deploy the software quickly. Also the hiring process is long and it's unpaid. The background check requires a $24.99 processing fee paid directly to our vendor. Copyright 2023 Liveops, Inc. All rights reserved. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. Forgot your password? Want to become a Liveops agent? And with all that moving around, jobs, The best places to find a tutor are also the sites that are the best places for freelancers to, One-quarter of Americans are looking for a holiday hustle to help defray the high cost of seasonal, Have a skill? Discipline and setting expectations of yourself are key to working from home. Their consistency, professionalism and customer service are unparalleled in the industry. Every new employee is provided with the device of their choosing, Mac or PC, along with immediate access to Live Nations best of breed applications. If you have not created a ticket yet then you would need to register or create a new ticket to begin. Schema Discovery Import the user attribute schema from the application and reflect it in the Okta app user profile. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Still have questions? Liveops is a recognized thought leader in the virtual contact center and customer service industries. IT Support You are using an unsupported browser. If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. This was a tight category! This means you can choose when, where, and how often to work! Applicant Login - Join Liveops Opportunities What to Expect Resources About Apply Now Opportunities What to Expect Resources About Apply Now Copyright 2023 Liveops, Inc. All rights reserved. Provide support to users of top tax software providers. Yes! Facilitating collaboration and communication with the best available solutions was another key goal. Browse case studies, customer service tips and other helpful resources for enterprises. Check the Eligibility requirements and make sure were currently accepting applications in your state. They love it because it does what it's supposed to do.. One where youre provided with free warm leads? We use cookies to improve your experience on our website. Life doesnt always run on a schedule. Okta is embracing this kind of hybrid environment with us, to make sure that we have the integration in a multi-cloud environment, he says. He sees a role for Okta in all of it. That syncs to Okta and then that person cannot access any applications. Find Out How & Apply . Copyright 2023 Liveops, Inc. All rights reserved. Join the revolution of the modern contact center! But what good is making your own schedule if you cant get a schedule? Independent Contractor management Ditch the paperwork and endless manual tasks. Get started on your new home business Flexibility. Were all looking at the same data one version of truth consolidated in a single repository. Privacy Policy Terms of Use Learn about Liveops Enterprise Solutions Click Here document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); A quiet place to work online. Once the Openforceplatform was in place, a major pressure point was released. Login to know the status of the ticket. Sign an Independent Contractor Agreement. This field is for validation purposes and should be left unchanged. I still love it., I strongly recommend not working for this company. The typical military family moves every two or three years. Copyright 2023 Liveops, Inc. All rights reserved. Still have questions? LiveOps, meanwhile, requires you to pony up $25 to pay for your own background check, and get trained on your own time. Learn about Liveops Enterprise Solutions Click Here . You dont necessarily have calls every minute, however, which makes the hourly rate suspect. When an IVR cant answer a customers question, the VirtualFlex platform delivers a live US-brand certified agent to help find a solution. Intelligent Our technical teams worked with the support team from Okta Customer First to really come to grips with the product; from there the major rollout was four or five months afterwards.. Pay, Vacation time, You get to work from home. john robinson inspection group agent portal, norwegian cruise line travel agent portal, knowledge management agent portal customer service and support. Group Linking Link Okta groups to existing groups in the application. It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. Different programs have different pay structures. As an agent with Liveops, you are a self-employed independent contractor, not an employee. Goodbye long commutes, rigid schedules, and busybody managers. Support. Explore more Liveops remote opportunities Retail Support Assist customers with orders, questions, and returns. Moreover, the site demands that you have all sorts of equipment, which you supply yourself. We've been partnering with Liveops since 2010 for all our inbound needs. My job is to equip our employees, he says, and to reduce friction: anything we can do to make their job easier, from a tech standpoint, we need to do it.. Okta has the same vision we do, Okta is working with technology partners that fit with where we're going. For example, Live Nation currently uses one cloud provider; and Huckabay is in the process of implementing a second cloud. We didnt just evolve the remote contact center model, we revolutionized it. Flexibility. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. The world class support of Liveops and unparalleled access to world-renowned clients. We use cookies to improve your experience on our website. The IT team searched for a cloud-based identity management solution that would streamline access and integrate instantly with a range of best of breed apps, and facilitate onboarding processes. We had a combination of portals, adds Keith Myers, senior vice president of business technology for Live Nation. Please enable it to improve your browsing experience. Sound: Must have a sound card installed and be equipped with speakers or headphones. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. Love the flexibility of the jobs, but wish training was paid. Find ready-to-work contractors where and when you need them. Submit ticket.
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